Shipping Policy

Fix Dessert Chocolatier
Website: www.fixdessertchocolatier.be

At Fix Dessert Chocolatier, we’re committed to delivering your handcrafted desserts and chocolates with care and efficiency. Please read our shipping policy below to understand how we process and deliver your orders.

1. Order Processing

• All orders are processed within 1–2 business days (excluding weekends and public holidays).
• You will receive an email confirmation once your order has been received, and a follow-up with tracking details once it has shipped.

2. Delivery Options & Timeframes

🇦🇪 UAE (Domestic):

• Standard Delivery: 1–3 business days
• Same-day delivery may be available for select locations (subject to availability and extra fee).

🌍 International Shipping:

• GCC countries: 3–7 business days
• Worldwide: 5–10 business days (depending on the destination and customs clearance)

Please note that international delivery times are estimates and may vary due to customs or courier delays.

3. Shipping Rates

• Shipping fees are calculated at checkout based on your location and the weight of your order.
• Free shipping may be offered for orders above a certain value (check homepage banners or promotions).

4. Packaging & Product Care

All our products are carefully packed with protective materials to maintain quality and freshness. We may include cold packs for heat-sensitive items, especially during warmer seasons or for long-distance deliveries.

5. Delivery Locations

We currently ship to:

• All Emirates within the UAE
• GCC countries
• Selected international destinations

If your country is not listed at checkout, please contact us at info@fixdessertchocolatier.be for custom arrangements.

6. Delivery Issues

Fix Dessert Chocolatier is not responsible for:

• Delays caused by the shipping carrier
• Incorrect or incomplete shipping addresses provided by the customer
• Customs duties or import taxes (for international orders)

Please ensure your delivery information is correct before placing an order. If an order is returned due to incorrect details, a reshipping fee may apply.

7. Tracking Your Order

Once your order is shipped, you’ll receive a tracking number via email. You can use this to monitor the progress of your delivery in real time.

8. Contact Us

If you have any questions or concerns about your shipment, please don’t hesitate to reach out to us:

📧 info@fixdessertchocolatier.be