Returns Policy

Fix Dessert Chocolatier
Website: www.fixdessertchocolatier.nl

At Fix Dessert Chocolatier, we’re passionate about creating premium, handcrafted desserts and chocolates made with love and care. Your satisfaction means everything to us. Because our products are perishable and made-to-order, we have specific policies in place regarding returns and exchanges.

Perishable Product Policy

Due to the nature of our products, we do not accept returns once an order has been shipped and delivered. All sales are considered final. However, we are committed to ensuring a positive experience and will address genuine concerns as outlined below.

Eligible Issues for Refund, Replacement, or Store Credit

We may offer a replacement, partial refund in 7-14 days time , or store credit if one of the following applies:

• You received the wrong product or an incomplete order.
• Your order arrived damaged (e.g., melted, broken, or spoiled) due to shipping conditions.
• There is a quality issue that clearly deviates from our standard.

To qualify for resolution, please contact us at info@fixdessertchocolatier.nl within 48 hours of delivery, including:

• Your order number
• A brief description of the issue
• Clear photographs showing the product condition and packaging

Non-Refundable Situations

We cannot issue refunds or replacements for:

• Orders not collected or received due to customer absence or incorrect shipping details
• Slight variations in product appearance due to the handcrafted nature
• Delays caused by courier services, weather, or customs processing

Cancellations

Orders may be canceled within 1 hour of placement. After this window, preparation begins, and cancellations cannot be accepted.

Need Help?

For any concerns, please reach out to our customer support team at:
📧 info@fixdessertchocolatier.nl