Privacy Policy

Fix Dessert Chocolatier
Website: www.fixdessertchocolatier.be

At Fix Dessert Chocolatier, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit or make a purchase from our website.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

• Personal Details: Name, email address, phone number, billing and shipping addresses
• Payment Information: Processed securely by third-party payment providers (we do not store card details)
• Order History: Records of your purchases and preferences
• Browser & Device Info: IP address, browser type, referring website, pages visited, and time spent

2. How We Use Your Information

We use your data for the following purposes:

• To process and deliver your orders
• To provide customer support and respond to your inquiries
• To improve our website, services, and product offerings
• To send order updates and promotional communications (with your consent)
• To detect and prevent fraudulent or illegal activity

3. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

• Trusted service providers involved in order fulfillment (e.g., couriers, payment gateways)
• Legal authorities when required to comply with law or protect our rights

All third parties are required to keep your data secure and only use it for specific services they provide on our behalf.

4. Data Security

We implement strong technical and organizational measures to protect your data against loss, theft, unauthorized access, or disclosure. Secure Socket Layer (SSL) encryption is used for all online transactions.

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent from marketing emails (unsubscribe link included in each message)
• Request a copy of your data in a commonly used format

To make a request, please email us at info@fixdessertchocolatier.be

6. Cookies

Our website uses cookies to improve your browsing experience. For more details, please refer to our Cookie Policy.

7. Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
📧 info@fixdessertchocolatier.be